Illuminating Interviews: Insights into the Hearts and Minds of Conflict Resolution Practitioners

<p> This article shares insights gleaned from interviews with nine experienced, successful conflict resolution practitioners engaged in a variety of interventions from a variety of organizations. The interviews were conducted first with graduate students participating in a class on &ldquo;Reflective Practice.&rdquo; Subsequently, the authors conducted a second round of interviews to appeal to a wider audience. Questions and topics addressed by the respondents included childhood disposition for this kind of work, critical milestones along the way, helpful characteristics/attributes, satisfaction they derive from their work, greatest challenges, lessons learned, and examples of &ldquo;reflecting&hyphen;in&hyphen;action&rdquo; utilization.</p>